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Customize & Build Contact Center Solutions With Avaya IP Office™ Contact Center

Our Simple & Robust Omnichannel Solutions Are Tailor Made As Per Customer's Requirement.

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Imperium's services are here to help you achieve your business goals.

That's because Imperium provides flexible integration solutions to contact centers. Our breadth of integration expertise continues to mature and excel in the market as we grow and expand our presence. This is embraced by the pedigree of technology and service partners we have engaged with over the years. We have extensive knowledge and experience in delivering a wide range of services across consulting, implementation, training and ongoing support. Our team of local representatives and seasoned engineers have years of experience in the local market, ensuring the highest caliber of competency in everything we do.

Imperium Products

Everything you need

CTI solutions

Imperium's cloud-based solutions empower companies to quickly and cost-efficiently integrate their telephony and CRM systems, giving call center agents the information...

WebRTC Solutions

The customer experience is best when it’s seamless — WebRTC allows for click-to-call communications, creating a new channel for users to communicate with the enterprise.

Call Reporter

Telephone infrastructure is the lifeline of all business. When properly utilized, it can provide deep visibility to the behavior, productivity and efficiency of your resources and customers.

PUSH / PULL Notifications

Imperium's SMS Solutions provides a computer based system, wherein individualized and bulk messages can be sent to mobile devices.

IVR Solutions

An IVR System enables customer-centric businesses to leverage the potential of the voice and speech enablement technologies.

Call Recording

The Imperium Call Recorder module is the call recording software solution for enterprises that have to keep compliance and business security top of mind.

Our Industry Influence

Sectors we expertise

  • Health Care

    Avaya IP Office & Imperium’s Telemedicine & Healthcare solutions together addresses Patients / Doctors / Healthcare staffs Interaction challenges in Healthcare industry. Our virtual consultation software allows healthcare professionals

    Health Care
  • Debt Collection

    Providing Customer information and tracking history is critical for a debt collector where the interactions are legally bound. Avaya IP Office with Imperium Debt collection provides reliable and secured environment.

    Debt Collection
  • Make Help Desk

    Avaya IP Office Call center suite with Imperium Service desk module offers the best fit and cost-effective solution for the Customer service industry enabling them to provide effective call resolution for their customers.

    Make Help Desk
  • Business Center

    Convergent Networks supporting voice, video and data are a standard in today’s competitive busi-ness world and customers are looking for smarter systems to manage multi-layered networks.

    Business Center
  • Logistics

    Avaya IVR & TTS system enables customers to track status of their shipment avoiding long queues and read outs the information from specific database.

  • Education Sector

    Imperium Student Interaction implementation with Avaya Contact Solution enhances quality and Efficiency of the Education Institution's Contact

    Education Sector

The All-new Powerful CRM Connector Solutions From Imperium

Today's Customer service representative are multi-tasking, handling basic customer service inquires taking request/complaints, booking appointments etc. As a result, demand is steadily growing for tools that enable agents to effectively multi-task.

The IMCC is a powerful desktop application integrates Avaya's real-time communications capabilities with leading Business Applications like Microsoft CRM/Dynamics, JD-Edwards, and Salesforce to improve productivity & enhance customer services

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Call Accounting Solutions With World-Class Partnerships

Control and collaborate your business with Imperium and improve business productivity Telephone infrastructure is the lifeline of all business. When properly utilized, it can provide deep visibility to the behavior, productivity and efficiency of your resources and customers.

Imperium helps you to connect your business to your telecommunication resources and enable faster, easier and smarter working environment. Enabling you to control your voice communication and giving visibility into your IP based telephone system, Imperium helps to reduce/ control communication costs, improve productivity and grow business.

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Our Clients

Our Partners


Common questions and answers

  • What is a call accounting software?

    Call Accounting software is a telecommunication software that helps you to record calls, detect inbound and outbound calls, abandoned calls , call routing and other activities.

  • What is CTI? How it is helpful for my agents?

    Telephony integration (CTI) is a technology that coordinates telephone and computer for effective interaction. Implementing CTI technology in your business, provides a single point of interface that helps the agents to make calls, answer calls, transfer and caller number identification efficiently .